Need Help?

If you have an issue or question that requires immediate assistance, please contact our customer service. We are more than happy to help you!
+34 613 56 70 61

Who are we?

What is Okidogi? is a shop and online store that offers a large selection of quality products for dogs and cats.
C.I.F. ESB93672319
Avenida Los Boliches 80, Local 3,
29640 Fuengirola

Do you do charity?

We cooperate with shelters by donating them necessary items, and having campaigns so all of you can easily join and give a helping hand too.

When you have started?

We started our business 2021 with local shop

How do I contact you?

You can reach our customer support via email at , by using the "Contact Us" form on our website or calling us +34 613 56 70 61.

How do I sign up for your newsletter?

You can sign up for our newsletter by entering your email address in the "Subscribe" box at the bottom of our website.

Do you have psychical store?

Yes, we have local store at Avenida de Los Boliches 80, 29640 Fuengirola. Spain and you're welcome to visit during our operating hours.

Order Information

How to order?

To order products, you need to register in the online store.

The online store is open to all consumer customers who are at least 18 years old and have a valid e-mail address and mobile phone number. An order placed through the online store is binding when the customer has confirmed these terms and conditions on the order page and accepted the order. You will receive an order confirmation to the e-mail address you registered.


The valid price is the price that is on the website when ordering. Product prices are valid until further notice. Promotional prices are only valid during the promotion. E-commerce prices include VAT on the amount of the product at the tax rate. We reserve the right to change prices and reserve the right to cancel a sale due to pricing errors or incorrect availability information.

Shipping charges and discount codes calculated at checkout.

What is your return policy?

Please see our Shipping & Return Policy for details on our return process, including eligibility and how to initiate a return.

Can I return a product that arrived damaged?

If your product arrives damaged, please contact us immediately, and we will arrange a replacement or refund.

Can I change or cancel my order?

Orders can be changed or canceled before they are shipped. Please contact our customer support as soon as possible for assistance.

Can I return a product if I change my mind?

Yes, we offer a 14-day return policy for products in their original condition.

Can I return a product that arrived damaged?

If your product arrives damaged, please contact us immediately, and we will arrange a replacement or refund.

Can I apply a discount code after placing an order?

Unfortunately, discount codes cannot be applied after an order has been placed. Please use them during the checkout process.

Do you offer bulk or wholesale discounts?

Yes, we offer bulk and wholesale discounts. Please contact our customer service

How can I check if a product is in stock?

Product availability is indicated on each product page. If it's in stock, you'll see "In Stock" on the page.

Payment Information

What payment methods do you accept?

We accept credit and debit cards (Visa, MasterCard, American Express), PayPal, Google Pay and Apple Pay.

How long it takes to get refund

You will get refund in 14 days from the day we have received products.

Normally they will arrive sooner, but this is our deadline :).

Can I purchase gift cards?

Yes, we offer gift cards. They make great gifts for friends and family. Please contact our customer service to get one!

Shipping Information

Can I track my order?

Yes, you can track your order with tracking code you receive once your order is processed.

Do you offer international shipping?

No, for now we are only shipping mainland Spain.

How long does shipping take?

Shipping times vary based on your location and the selected shipping method. You can view estimated delivery times at checkout.

Typical shipping time is 1-3 working days.

What is your shipping cost?

Shipping costs are calculated based on the weight and destination of your order. You can see the shipping cost during the checkout process.

Do you offer free shipping?

Yes, we offer free shipping on orders over 35 euros.

How can I change my shipping address?

You can change your shipping address during the checkout process. If the order has already been placed, contact customer support for assistance.